§ 162-39. Minimum customer service requirements.

(a)

Taxicabs authorized to operate in accordance with chapter 22 of the city Code of Ordinances shall only be subject to inspections of minimum customer service requirements in accordance therewith.

(b)

Within 24 hours of the discovery of any personal property left by a passenger in a vehicle for hire, a driver shall forward such property to the department.

(c)

A driver shall take the most direct route to a passenger's destination unless otherwise authorized or directed by the passenger.

(d)

CPNC holders shall be prohibited from refusing to display to department employees any information required by this article, and shall be prohibited from failing to cooperate with department employees in performing their duties.

(e)

It shall be unlawful to drive, or for companies or CPNC holders to allow to be driven, any vehicle for hire which does not have a valid inspection sticker (in the case of animal-drawn vehicles).

(f)

Completed receipts must be offered to passengers showing the amount of fare paid, name of company and contact information, the drivers name, CPNC number, number of passengers, location of trip, origination and location of trip termination. If the passenger refuses to accept a receipt, such refusal shall be annotated in the driver's trip sheet.

(g)

It shall be unlawful to carry a number of passengers that exceeds the seating capacity of the vehicle for hire according to the vehicle manufacturer's specifications.

(h)

Companies and CPNC holders shall be responsible for the failure of their drivers to comply with this section.

(Code 1977, § 14-8012; Ord. No. 1995-37, § 14, 7-11-95; Ord. No. 1999-57, § 1, 7-12-99; Ord. No. 2015-35(15-O-1250), § 1, 6-24-15 ; Ord. No. 2015-45(15-O-1361), § 1, 9-17-15 ; Ord. No. 2016-33(16-O-1477) , § 8, 9-28-16)

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