A customer may appeal a determination as to the amount of the water/sewer bill owed,
as set forth in section 154-28, by filing a written appeal to the water and sewer appeals board with the commissioner
of the department of watershed management, describing the basis of the appeal and
the specific dates of the bill(s) in dispute. The customer may authorize the water
and sewer appeals board to administratively review the basis of the dispute and decide
upon the customer's appeal without requiring the customer to appear before the board
for the hearing. A customer must send the request for an appeals board hearing to
the water and sewer appeals board within seven business days of the date that the
written response provided for in section 154-28 was mailed by the city. The customer shall pay the average amount, as determined
by the department, for the period in dispute.
